Terms of Service

Effective Date: March 2026 • Version 1.0

1. Acceptance of Terms

By accessing, installing, or using the SIRDOZ service, including our website, web application, Chrome extension, Outlook add-in, and any other related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

Your continued use of the Service following any changes to these Terms constitutes your acceptance of the updated Terms.

2. Service Description

SIRDOZ is an artificial intelligence-powered email security scanning service designed to analyze emails for phishing, scams, malware, domain impersonation, and other security threats. The Service provides users with:

• Real-time email threat detection and analysis
• Risk assessment scoring and threat classification
• Recommendations for managing suspicious emails
• Trusted contacts and verified domains management
• Scan history and results tracking
• Access via web application, Chrome extension, and Outlook add-in

3. User Eligibility

To use the Service, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have a valid email address
• Reside in a jurisdiction where the Service is legally available
• Not be prohibited from receiving services under applicable laws
• Agree to comply with all applicable laws and regulations

If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

4. User Accounts

4.1 Account Creation

To create an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your password and account credentials. You agree to accept responsibility for all activities that occur under your account.

4.2 Account Responsibility

You are solely responsible for:

• Protecting your username and password
• All activities conducted through your account
• Notifying us immediately of any unauthorized access or breach
• Providing accurate information during registration

4.3 Account Deletion

You may delete your account at any time through your account settings. Upon deletion, we will remove your personal information from active systems within 30 days, except where retention is required by law. However, your email address will be retained indefinitely to prevent abuse and circumvention of usage limits.

5. Subscription Plans and Billing

5.1 Pricing and Plans

SIRDOZ offers both free and paid subscription plans. Pricing is displayed on our website and may change with 30 days' notice. Changes to pricing apply only to new subscriptions or at renewal for existing subscriptions.

5.2 Payment Terms

Paid subscriptions are billed according to your selected plan (monthly, annual, etc.). Payment must be made in advance. You authorize us to charge your payment method for subscription fees and any applicable taxes.

5.3 Refunds

Subscription fees are non-refundable except where required by law. If you cancel your subscription, your access continues until the end of your current billing period. No refunds are issued for partial months or unused services.

5.4 Free Trial

Free trial periods, if offered, are limited in duration and features. At the end of the trial, your subscription will convert to a paid plan unless cancelled. We will notify you before charging your payment method.

5.5 Billing Disputes

You must dispute any billing errors within 30 days of the charge. Contact us at info@sirdoz.com with details of the dispute. We will investigate and resolve billing issues in good faith.

6. Acceptable Use Policy

You agree not to use the Service in any manner that:

• Violates any applicable law, regulation, or third-party rights
• Infringes on intellectual property rights of others
• Harasses, threatens, defames, or causes harm to others
• Attempts to gain unauthorized access to systems or accounts
• Introduces malware, viruses, or harmful code
• Disrupts normal operation of the Service or networks
• Reverse engineers, decompiles, or attempts to derive source code
• Transmits spam, unsolicited emails, or phishing attempts
• Attempts to circumvent or disable security features
• Uses the Service for competitive analysis or benchmarking without permission
• Resells or redistributes access to the Service

Violation of this policy may result in immediate account suspension or termination without refund.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including all software, code, documentation, designs, logos, trademarks, and content, is the exclusive property of SIRDOZ or our licensors. You are granted a limited, non-exclusive, revocable license to use the Service solely for your personal, non-commercial purposes.

7.2 Your Submissions

By using the Service, you may submit emails for analysis. You grant us a non-exclusive, worldwide, royalty-free right to process, analyze, and use this data to:

• Provide the Service and improve threat detection
• Train and improve our AI models
• Identify new threat patterns
• Create anonymized, aggregate statistics

We do not claim ownership of the emails themselves, only the right to analyze them for the purposes outlined above.

7.3 Feedback

Any feedback, suggestions, or comments you provide about the Service may be used by us without compensation or attribution.

8. Disclaimers and Limitations of Liability

8.1 "AS IS" Disclaimer

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

8.2 No Liability for Third-Party Content

We are not responsible for:

• Content of emails analyzed through the Service
• External websites, links, or services referenced in emails
• Actions taken based on our threat assessment
• Viruses, malware, or harmful code in email attachments

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SIRDOZ BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunity
• Loss of goodwill or reputation
• Cost of substitute goods or services

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS LESS.

8.4 User Responsibility

You are solely responsible for:

• Evaluating whether the Service meets your needs
• All decisions made based on our threat analysis
• Maintaining backups of important emails
• Implementing additional security measures

8.5 No Professional Advice

The Service is for informational purposes only and does not constitute professional security, legal, or financial advice. Do not rely solely on our analysis for critical security decisions. Consult with qualified security professionals for sensitive situations.

9. Third-Party Services

The Service integrates with third-party APIs and services including:

• VirusTotal: For URL and attachment scanning
• Gmail API: For Chrome extension functionality
• Microsoft Graph API: For Outlook add-in functionality

These third-party services are subject to their own terms and privacy policies. We are not responsible for:

• Availability or accuracy of third-party services
• Data handling practices of third parties
• Changes to third-party terms or pricing
• Service disruptions or outages

10. Indemnification

You agree to indemnify, defend, and hold harmless SIRDOZ, its officers, directors, employees, agents, and licensors from any claims, losses, damages, liabilities, costs, and expenses (including attorneys' fees) arising from:

• Your violation of these Terms
• Your misuse of the Service
• Your violation of any third-party rights
• Your violation of any applicable laws
• Actions or inactions based on our threat assessment

11. Termination

11.1 Termination by You

You may terminate your account at any time by deleting your account through your account settings. Upon termination, your access to the Service ceases immediately.

11.2 Termination by Us

We may terminate or suspend your account immediately, without notice, if:

• You violate these Terms
• You engage in illegal or harmful activity
• You abuse the Service or other users
• We are required to do so by law
• We discontinue the Service

11.3 Effects of Termination

Upon termination:

• Your access to the Service immediately ceases
• Your data is subject to our data retention policy
• No refunds are issued except where required by law
• Sections that should survive termination remain in effect

12. Changes to Terms and Service

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website. Your continued use of the Service following notice of changes constitutes acceptance of the updated Terms.

We may also modify, suspend, or discontinue the Service at any time with or without notice. We will provide reasonable notice when possible and will not refund fees for discontinued services except as required by law.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating formal legal proceedings, you agree to contact us at info@sirdoz.com to attempt to resolve the dispute informally.

13.2 Binding Arbitration

Any dispute arising from these Terms or the Service shall be resolved by binding arbitration, except for claims of intellectual property infringement, which may be brought in court. Arbitration shall be conducted under the rules of the International Chamber of Commerce, with one arbitrator, in English language.

13.3 Exceptions

Small claims or claims that cannot be arbitrated may be brought in the appropriate small claims court.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the courts located in England and Wales.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement regarding the Service.

Severability: If any provision is found invalid, the remaining provisions continue in effect.

No Waiver: Failure to enforce any term does not constitute waiver of that term.

Assignment: You may not assign these Terms without our written consent. We may assign these Terms without notice.

Survival: Sections regarding IP rights, disclaimers, liability limitations, indemnification, and dispute resolution survive termination.